The structure of language as defined by NLP and supported by recent cognitive science development, emphasising the importance of mental projections, mental time-travel, the blackboard of the mind, submodalities, receptive sense, and metaphors.

Avoiding the major language problems of using the pronoun ‘you’, generalisations, and tenses which trip participants into misunderstanding.

Also using clean language, to accurately describe situations, helpful for mediation and impartial negotiations.

Exploring the methods of appreciating another’s reality, non-invasive therapeutic techniques, judicial interruption, intervention and transformation, and empty listening.